How sales work
- Contact us by phone, WhatsApp, email or one of the website forms with the product, quantity and delivery location you need.
- We confirm the product and grade, quantity, packaging, price and delivery arrangements with you.
- An order is agreed when both sides confirm it directly. Payment and delivery terms are agreed for that order.
Returns, replacements and refunds
Returns, replacements, refunds and cancellations are handled for each order in line with what was agreed when that order was placed. Because we do not sell online, there is no online cancellation or refund process.
This does not affect any right you have under the laws of Nepal, including the Consumer Protection Act, 2075 (2018).
Checking a delivery
Please check goods, labels and quantities when you receive them, and tell us promptly about any shortage, damage or wrong product. Include the bill or invoice number and, where possible, photographs of the goods and labels.
Raising a complaint
- Contact us by phone or WhatsApp on +977 9805526904, or by email at samratfrptraders@gmail.com.
- Give your name, the bill, invoice or order details, the product and batch or label details, what went wrong, and photographs where they help.
- We will look into it with you. Questions about product quality or performance may need to be referred to the supplier, Samrat Poly Resins, India, for technical investigation.
Contact
M/s SAMRAT F.R.P TRADERS (Samrat FRP Traders), Ward No. 2, Tinpani Chowk, Main Road, Biratnagar, Nepal.
Email: samratfrptraders@gmail.com · Phone / WhatsApp: +977 9805526904